Refund Policy

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries related to payments, billing, and refunds. Your purchase will appear on your bank or credit card statement as "PADDLE.NET* PDF2EPUB".

2. Refunds

Since Paddle.com is the Merchant of Record, all refund requests are processed in accordance with Paddle's refund policy. If you are not satisfied with your purchase, you may request a refund by contacting our support team or Paddle directly. Refund eligibility and processing are subject to Paddle's terms and applicable consumer protection laws.

3. Subscription Cancellations

If you are on a recurring subscription plan, you can cancel your subscription at any time from your account settings. Canceling your subscription prevents future billing, but does not automatically issue a refund for the current billing cycle. You will retain access to your remaining credits until the end of your current billing period.

4. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• The email address used for the purchase.
• Your Order ID or Invoice Number (provided by Paddle in your receipt email).
• A brief reason for the refund request (this helps us improve our product).

We will review your request and work with Paddle to process it promptly. Once approved and initiated through Paddle, the funds will be returned to your original payment method.

5. Contact Us

If you have any questions about this refund policy, please contact us:[email protected]